Facebook pixel not finding the products in the catalog
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I am working with Facebook advertising campaigns and we recently move to a newer version of our Prestashop site and Facebook pixel helper shown that the product ID is not found in th catalog. catalog
Data feed file for the catalog can be accessed by link.
The product can be found in the Products section of the Facebook catalog online by that ID.
The pixel is associated as an event source for the catalog.
The Facebook help says that the content_id in the pixel should match the id field in the catalog feed and it does, then the catalog and the pixel should be connected as catalog-event source and they are. We contacted Facebook support and they gave us an idea regarding the ID field in the product catalog online, but that is not editable and the id field in the XML is automatically mapped to content_id in the catalog.
We think this is a permission issue because the pixel cannot search for the product in the catalog. What do you think?
Any help or lead is highly appreciable.
facebook product pixel catalog
asked Nov 10 at 18:13
Cristian Virgil Simion
12
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I am working with Facebook advertising campaigns and we recently move to a newer version of our Prestashop site and Facebook pixel helper shown that the product ID is not found in th catalog. catalog
Data feed file for the catalog can be accessed by link.
The product can be found in the Products section of the Facebook catalog online by that ID.
The pixel is associated as an event source for the catalog.
The Facebook help says that the content_id in the pixel should match the id field in the catalog feed and it does, then the catalog and the pixel should be connected as catalog-event source and they are. We contacted Facebook support and they gave us an idea regarding the ID field in the product catalog online, but that is not editable and the id field in the XML is automatically mapped to content_id in the catalog.
We think this is a permission issue because the pixel cannot search for the product in the catalog. What do you think?
Any help or lead is highly appreciable.
facebook product pixel catalog
asked Nov 10 at 18:13
Cristian Virgil Simion
12
Hi and welcome to SO. Your posted question does not appear to include any attempt at all to solve the problem. StackOverflow expects you to try to solve your own problem first, as your attempts help us to better understand what you want. Please edit the question to show what you've tried, so as to illustrate a specific problem you're having in a Minimal, Complete, and Verifiable example <stackoverflow.com/help/mcve>. For more information, please see How to Ask<stackoverflow.com/help/how-to-ask> and take the tour<stackoverflow.com/tour>.
– quant
Nov 11 at 6:32
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up vote
0
down vote
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I am working with Facebook advertising campaigns and we recently move to a newer version of our Prestashop site and Facebook pixel helper shown that the product ID is not found in th catalog. catalog
Data feed file for the catalog can be accessed by link.
The product can be found in the Products section of the Facebook catalog online by that ID.
The pixel is associated as an event source for the catalog.
The Facebook help says that the content_id in the pixel should match the id field in the catalog feed and it does, then the catalog and the pixel should be connected as catalog-event source and they are. We contacted Facebook support and they gave us an idea regarding the ID field in the product catalog online, but that is not editable and the id field in the XML is automatically mapped to content_id in the catalog.
We think this is a permission issue because the pixel cannot search for the product in the catalog. What do you think?
Any help or lead is highly appreciable.
facebook product pixel catalog
asked Nov 10 at 18:13
Cristian Virgil Simion
12
I am working with Facebook advertising campaigns and we recently move to a newer version of our Prestashop site and Facebook pixel helper shown that the product ID is not found in th catalog. catalog
Data feed file for the catalog can be accessed by link.
The product can be found in the Products section of the Facebook catalog online by that ID.
The pixel is associated as an event source for the catalog.
The Facebook help says that the content_id in the pixel should match the id field in the catalog feed and it does, then the catalog and the pixel should be connected as catalog-event source and they are. We contacted Facebook support and they gave us an idea regarding the ID field in the product catalog online, but that is not editable and the id field in the XML is automatically mapped to content_id in the catalog.
We think this is a permission issue because the pixel cannot search for the product in the catalog. What do you think?
Any help or lead is highly appreciable.
facebook product pixel catalog
facebook product pixel catalog
asked Nov 10 at 18:13
Cristian Virgil Simion
12
asked Nov 10 at 18:13
Cristian Virgil Simion
12
edited Nov 11 at 7:54
asked Nov 10 at 18:13
Cristian Virgil Simion
12
asked Nov 10 at 18:13
Cristian Virgil Simion
12
asked Nov 10 at 18:13
Cristian Virgil Simion
12
12
Hi and welcome to SO. Your posted question does not appear to include any attempt at all to solve the problem. StackOverflow expects you to try to solve your own problem first, as your attempts help us to better understand what you want. Please edit the question to show what you've tried, so as to illustrate a specific problem you're having in a Minimal, Complete, and Verifiable example <stackoverflow.com/help/mcve>. For more information, please see How to Ask<stackoverflow.com/help/how-to-ask> and take the tour<stackoverflow.com/tour>.
– quant
Nov 11 at 6:32
add a comment |
Hi and welcome to SO. Your posted question does not appear to include any attempt at all to solve the problem. StackOverflow expects you to try to solve your own problem first, as your attempts help us to better understand what you want. Please edit the question to show what you've tried, so as to illustrate a specific problem you're having in a Minimal, Complete, and Verifiable example <stackoverflow.com/help/mcve>. For more information, please see How to Ask<stackoverflow.com/help/how-to-ask> and take the tour<stackoverflow.com/tour>.
– quant
Nov 11 at 6:32
Hi and welcome to SO. Your posted question does not appear to include any attempt at all to solve the problem. StackOverflow expects you to try to solve your own problem first, as your attempts help us to better understand what you want. Please edit the question to show what you've tried, so as to illustrate a specific problem you're having in a Minimal, Complete, and Verifiable example <stackoverflow.com/help/mcve>. For more information, please see How to Ask<stackoverflow.com/help/how-to-ask> and take the tour<stackoverflow.com/tour>.
– quant
Nov 11 at 6:32
Hi and welcome to SO. Your posted question does not appear to include any attempt at all to solve the problem. StackOverflow expects you to try to solve your own problem first, as your attempts help us to better understand what you want. Please edit the question to show what you've tried, so as to illustrate a specific problem you're having in a Minimal, Complete, and Verifiable example <stackoverflow.com/help/mcve>. For more information, please see How to Ask<stackoverflow.com/help/how-to-ask> and take the tour<stackoverflow.com/tour>.
– quant
Nov 11 at 6:32
add a comment |
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Hi and welcome to SO. Your posted question does not appear to include any attempt at all to solve the problem. StackOverflow expects you to try to solve your own problem first, as your attempts help us to better understand what you want. Please edit the question to show what you've tried, so as to illustrate a specific problem you're having in a Minimal, Complete, and Verifiable example <stackoverflow.com/help/mcve>. For more information, please see How to Ask<stackoverflow.com/help/how-to-ask> and take the tour<stackoverflow.com/tour>.
– quant
Nov 11 at 6:32